With a legacy payments infrastructure that was distributed across the organisation. there was no single view of how effective and cost efficient the selling channels were. Following a decision to bring these all together under a new payments team, a strategic review of payments in the business was undertaken. Existing systems were aging, split across multiple parts of the organisation, and with no clear strategy or understanding of the cost or value. Their ambition was to offer multiple new ways of paying, enhance their digital proposition and provide real accountability for what was a critical part of their business processes.